Our roles as the funeral director is to provide the following services.

Our trained staff will organise to meet with the family and next of kin to advise the options that are available.

We arrange for collection of the deceased from place of death and arrange all necessary papers required for legal purposes. The deceased is transported by mortuary ambulance to our mortuary holding facility, where all necessary care and preparation will take place once it is established whether the deceased is to be buried, cremated or prepared for transportation to another state or country for burial or cremation.

Once it is established on the type of service that is required the appropriate bookings can be made.

Do you want to have a religious service within a Church?

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If so, the church can be booked at a time that is convenient for the priest, minister or pastor as well as the family.
All service details are to be discussed in further detail with the funeral director and clergy.

Do you want a service in the chapel at the cemetery or crematorium?

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Most cemeteries provide chapel facilities. If not, a crematorium chapel can be used solely for the service and after the service the burial will then take place at the grave site within the adjoining cemetery grounds. This type of service is more suited to some families as there is only one destination for the family and mourners to attend.

If it is a cremation, then the service occurs in the chapel with the committal of the deceased all in the one place.

Do you want a service within our chapel?

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You may want a service in our chapel but feel you do not wish to attend the cemetery or crematorium. If so, we can organise a service in our chapel and we will do a private cremation or burial on your behalf.

We embrace all nationalities, religions and faiths.

You may not want to attend at all.

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Some families feel they do not have the strength to attend the funeral. If this is the case we will attend and conduct the funeral on your behalf.

Whatever your needs and wishes we are here to listen and advise you.

Do you want a viewing?

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A viewing is an option only for families.

It is an opportunity to say goodbye or spend quality time with your loved one. For some this may help in the grieving process and in the case of an unexpected death, as painful as it may be, will give families some kind of closure.

Some families find this all too confronting and wish to remember their loved one as they were. You do not have to have a viewing if you do not want to.

Once all the above information has been established, we then proceed to discuss the other details. These include date, day and time of service, minister, clergy, celebrant, choice of caskets, floral arrangements, newspaper notices, music, eulogy, memorial brochures and memorial book.

As we do not want to overload you with unnecessary information, the above is only an outline of what you may need to think about. Our photo gallery has images of caskets and floral arrangements to give you an idea of what we offer.

We will guide you through everything and discuss the details when you are in our office. If you have a specific question please email or contact us.

Listed below are some of the extra services that we provide to personalise the funeral service for your loved one.

Music

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We can arrange to have many musical styles at the service, including an organist, a soloist, sopranos, singers, guitarists, violinists, bagpipers, buglers, trumpeters and bands. We will endeavour to source any other musical requests that you may have.

Special touches

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Some of the special touches we supply are: balloons; bird or butterfly releases; flowers; memorial brochures; mass books/order of service; DVD presentations; Power Point presentations; memorial candles with a photo of the deceased; video recording; memorial services and scattering of the ashes.

Wakes – we can provide details of venues and caterers for a wake after the service.

Eulogies

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Although not essential, a eulogy is an important part of making a funeral service personal and a celebration of our dear loved ones life. Maybe you can write a eulogy, but it may be too difficult for yourself or your family to read it at the service. The minister, clergy or celebrant can read it on your behalf or you can even just have it printed in the memorial brochure.

So where do you start? Here is a guide to help you put together a eulogy. Please note that this is to be used as a guide only. You can write it any way you wish, as it is a personal piece that you put together for your loved one.

An example of a eulogy

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Good morning. As the eldest granddaughter of Jenny, I would like to share a brief story about my dearly loved Grandma's life.

Jennifer McQuillan was born Jennifer Macdonald on 25th December, 1920, in Yorkshire, England. Her parents were Florence and Henry Macdonald. She lived a privileged and happy childhood and was very spoilt, being the youngest of 10 children.

At 16 years of age she joined The British Army as a signal operator. She received two medals for her service. Once she left the army, she was sent to Australia for 2 years to serve as a nurses aid. She first went to Melbourne and later moved to Sydney, where she worked at Waterfall Hospital, where she met a very handsome patient named George McQuillan. She fell madly in love with George, whom she later married. He was quite ill and they said he had only months to live. With her love, dedication and care they had four beautiful children, and George lived a further 25 years. Grandma proved the medical profession wrong.

She had a hard life and money was tight, with four children and a sick husband to care for. She purchased a family home in Newtown. She was a very proud woman and made sure that her family had a good life and that there was always food on the table.

She grew her own vegetables, baked her own cakes, and her neighbours in Newtown still talk about them. She was excellent with her hands and made all the clothes for the family. They were always the best dressed.

She loved to dance and entertaining was one of her favourite past times, even though she had to spend tireless hours preparing the meals that everyone loved. Any time was a good time for a party.

She was a dedicated wife and mother, and she became the most fantastic, loving Grandma anyone could have wished for. I stand here today proud that she was my grandma. The advice, love and care she gave to me and all her other grandchildren will be cherished forever.

All the memories of our trips to Manly by ferry, Grandma would pack the best lunch and we always g0t a bag of lollies as a treat. She made our school holidays the best fun ever. We would sing, dance, dress in her clothes and make a mess. She never got angry with us even though we were cheeky. She would just give us that look and we knew that if we did it again, there would be trouble.

Thank you Grandma for all the treasured memories that we will hold close to our hearts. Thank you for the strong woman that you were. You are an inspiration to us all and you will forever be in our memories and dreams.

God, we ask to keep her safe until we meet again.

Prepay or pre-arrange your funeral today.

We are happy to come and discuss a future funeral service.

In the comfort of your home or our funeral office  one of our family members will come out and you will be able to see caskets flowers all cemetery and crematorium options so that you can have the funeral service exactly how you want it.

The benefits of pre-organising your funeral service is as follows:*

• Paying at todays Prices
• Being able to have the choice to have the funeral service exactly how you would like it
• Lessen the Burden on your loved ones
• Being able to get on with enjoying life that when you pass all will be arranged for you
• Peace of Mind

We offer the Australian Friendly Society Funeral bond.

We also have a three year interest free plan to paying your prearrange funeral services.

Call and arrange for a free consultation today.

Conditions apply (this is paid over 36 months by direct debit directly paid to the Australian Friendly Society).

Please note prepaying cemetery and crematorium should be prepaid to the crematorium and cemetery of Choice. We can arrange at time of consultation.

​Death Registration FormBendigo Funeral Bond

Transportation To,
or Recovery From, Overseas

Organising the return of loved ones to be laid to rest in their country of birth, is a common request we receive. At Jeffrey Ladies, we have over thirty years of experience in this field.

The common questions we have encountered are:

Can they be buried in their country
of birth?

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Yes, if they were born there and a burial site can be arranged.

The documentation required for transportation would include:

• A current passport;
• The destination of where the person is being sent to including the town and city with the name and address of the contact there eg. Family member in the country, Funeral Director; and
• A ‘Non-Infectious’ letter from the hospital, doctor or Coroner.

How much will it cost to be buried in their country of birth?

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Your costs would include:

• The cost of the burial. This may include the site and service charges in the receiving country;
• Overseas transportation. Prices for overseas transportation are charged according to airfares and other costs incurred at the time of shipment; and
• Our service fee. This includes preparation and a service before the person is sent overseas. We handle all of the paperwork and liaison with consuls, airlines and the funeral director in the receiving country.

We take all care to ensure family can accompany the deceased in the flight arrangements. It is our job to make sure that all documentation and consular acceptance of the deceased is received prior to departure.

We try to make the process as easy as possible for the family and to ensure that the loved one arrives in the best possible way.